Discovery, Architecture, Content: designing a web ecosystem with AI — the AISM experience

How we integrated artificial intelligence into the design process of the complex ecosystem of AISM, the Italian Multiple Sclerosis Association: from defining the discovery mix to synthesizing insights, from the information architecture to content models, all the way to generating prototype content. Through a real case study, we will walk through the workflow, the tools, and the moments where AI added value—as well as those where human judgment remains essential. For now.